Return and refund policy

Return & Refund Policy — Vibe Room Aesthetic

Last updated: August 2026

We want you to love what you ordered. If something isn't right, here's exactly how returns and refunds work.

1. Return Window

You may request a return within 14 calendar days of receiving your order, in accordance with EU consumer protection standards. For consistency and fairness, this same 14-day window applies to all customers worldwide, regardless of destination.

2. How to Start a Return

  1. Email us at anomix550@gmail.com with your order number and the reason for your return.
  2. We'll confirm your return request within [1-2] business days and provide instructions on where to send the item (if a physical return is needed).
  3. Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.

3. Condition of Returned Items

  • Items should be returned in their original condition and packaging where reasonably possible, with all tags/accessories included.
  • Items that are used, damaged through misuse, or missing original packaging may be subject to a partial refund, at our discretion.

4. Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale" at the time of purchase
  • Gift cards
  • Any hygiene-sensitive item,  e.g. (items that come into contact with skin)

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered:

  • Contact us within 7 days of delivery at anomix550@gmail.com with your order number and clear photos (or video) of the issue.
  • We will arrange a replacement or full refund at no additional cost to you — you will not be asked to pay return shipping in this case.

6. Return Shipping Costs

  • If you're returning an item because you changed your mind, no longer want it, or ordered the wrong thing, return shipping costs are your responsibility.
  • If the item arrived damaged, defective, or incorrect due to our error, we cover return shipping.
  • We recommend using a trackable shipping method for any return, as we cannot issue a refund for items lost in transit back to us.

7. Refunds

  • Once your return is received and inspected, we will notify you by email whether your refund has been approved.
  • Approved refunds are issued to your original payment method within [5-10] business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
  • Shipping costs from the original order are non-refundable, except in cases where the item arrived damaged, defective, or incorrect.
  • If more than [15] business days have passed since your refund was approved and you haven't received it, contact us at anomix550@gmail.com and we'll look into it.

8. Order Cancellations

You may cancel your order free of charge within 24h of placing it, as long as it hasn't yet entered processing. To request a cancellation, email anomix550@gmail.com as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled — please refer to the return process instead.

9. Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or product, please return your original item for a refund (following the process above) and place a new order for the item you want.

10. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account or card statement again.
  2. Contact your card issuer or bank — refunds can sometimes take a few business days to post officially, even after we've processed them.
  3. If you've done this and still haven't received your refund, contact us at anomix550@gmail.com

11. Questions

If you have any questions about this Return & Refund Policy, reach out anytime at anomix550@gmail.com — we typically respond within 24-48 hours.